Contact: +1 833-666-3069 (Main Business / Customer Communication)
+1 818-278-2251 (Alternate / WhatsApp)
Email: info@executivecrestlimo.com
1. Information We May Collect
We may collect information you provide when requesting a quote, making a reservation, communicating with our team, or using our services. This may include your name, phone number, email address, pickup and destination addresses, reservation details, passenger information, payment-related information, and other information necessary to provide transportation services.
2. How We Use Information
We may use information to provide and manage transportation services; communicate about quotes, reservations, confirmations, changes, and customer support; process or verify payments; coordinate drivers and transportation operations; improve our website and services; maintain business records; and comply with applicable legal or contractual requirements.
3. Communication and SMS
Executive Crest Limo LLC communicates with customers by phone, email, and SMS regarding transportation inquiries, requested pricing, trip details, reservations, and customer support. Our sales team generally contacts customers by phone first. Before sending SMS messages, we obtain the customer’s explicit consent. SMS messages may include customer-care conversations and information requested by the customer. Quotes and agreements are normally sent by email. Message frequency may vary, and message and data rates may apply. Customers may reply STOP to opt out or HELP for assistance.
For support, call our Main Business Number at +1 833-666-3069 or our Alternate Business Number at +1 818-278-2251, or email info@executivecrestlimo.com. SMS consent is not shared with third parties or affiliates for their own marketing purposes.
SMS consent is optional and is not a condition of purchasing our transportation services. Customers may choose not to receive SMS messages and may still book our services.
Service providers may process information as necessary to deliver communications and operate our business, consistent with this Privacy Policy.
4. Payment Information
Payments may be processed through third-party payment providers. We may receive transaction-related information necessary to confirm and manage a payment, while payment credentials may be processed directly by the applicable payment provider according to its policies.
5. Cookies and Website Technologies
Our website may use cookies, analytics, and similar technologies to operate the website, understand website usage, improve performance, and support business operations.
6. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, use, disclosure, alteration, or destruction. No internet or electronic storage system can be guaranteed to be completely secure.
7. Third-Party Services
Our website and business operations may use third-party service providers for payment processing, communication and messaging, website hosting, analytics, customer relationship management, reservation management, and transportation operations. These providers may process information as necessary to provide their services.
8. Information Sharing
We may share information with service providers, payment processors, transportation partners, chauffeurs, and other parties when reasonably necessary to provide or administer our services. We may also disclose information when required by law, legal process, or to protect our rights, customers, employees, or business.
SMS Consent and Data Sharing: SMS consent, opt-in records, and phone numbers collected for SMS communications will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. Mobile carriers and service providers may process information as necessary to deliver SMS communications. SMS consent is not transferred to third parties for their independent marketing use.
9. Data Retention
We may retain information for as long as reasonably necessary for reservations, customer service, accounting, legal, safety, dispute-resolution, and legitimate business purposes.
10. Your Choices
You may contact us regarding questions about your personal information or communications you receive from us. Certain information may need to be retained where required for legitimate business, legal, accounting, or transactional purposes.
11. Policy Updates
We may update this Privacy Policy from time to time. The updated version will be posted through the applicable website or business communication channel and will apply from its effective date.
12. SMS Terms and Conditions
1. SMS Consent and Data Sharing
SMS opt-in or phone numbers collected for SMS communications will not be shared with third parties or affiliates for their own marketing or promotional purposes.
2. Types of SMS Communications
If you consent to receive text messages from Executive Crest Limo LLC, you may receive customer-care and service-related messages, including:
- Reservation and appointment reminders
- Reservation confirmations and updates
- Customer service and follow-up messages
- Billing or payment-related inquiries, where applicable
We do not send promotional SMS messages unless separately authorized.
3. Message Frequency
Message frequency may vary depending on your reservations and customer-care interactions.
4. Message and Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
5. Opt-In Method
You may consent to receive customer-care SMS messages by submitting our website contact or booking form and explicitly agreeing to receive SMS messages. Your consent will be recorded in our customer relationship management (CRM) system. Consent to receive SMS messages is not a condition of purchasing any service.
6. Opt-Out Method
You may opt out at any time by replying STOP to any SMS message you receive from us. You may also contact us directly to request removal from our messaging list.
7. Help
For assistance, reply HELP to any SMS message or contact us at +1 833-666-3069 or info@executivecrestlimo.com.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by replying STOP.
- For assistance, reply HELP.
- Message frequency may vary.
- View our Privacy Policy and Terms and Conditions / Reservation Agreement.
13. Contact
Executive Crest Limo LLC
Main Business: +1 833-666-3069
Alternate: +1 818-278-2251
WhatsApp: +1 818-278-2251
Email: info@executivecrestlimo.com
