Executive Crest Limo LLC
Main Business: +1 833-666-3069 | Alternate: +1 818-278-2251 | WhatsApp: +1 818-278-2251
Email: info@executivecrestlimo.com
1. Reservation Review
Please review your reservation carefully to ensure all dates, addresses, and times are correct. It is your responsibility to inform the Company of any corrections. A 100% non-refundable payment is expected when the reservation is made.
2. Payments and Cancellation Policy
All payments are non-refundable and non-transferable in any case of cancellation. If a booking is cancelled 30 days or less before the event date, the cancellation fee is 100% of the total rental price. If a booking is cancelled more than 30 days before the event, only the deposit will be retained, and no further charges will apply. Cancellation requests must be submitted in writing via email to info@executivecrestlimo.com. Replying to the confirmation email constitutes acceptance of these terms. Deposits and payments remain non-refundable and non-transferable, with or without a signature on the confirmation.
3. Remaining Payments
Remaining payments must be paid 30 days before the reservation date. The remaining balance will automatically be charged to the card on file.
4. Overtime Rates & Policy
A 10-minute grace period is allowed. All overtime will be charged to the same credit card used for booking. Overtime is charged by the hour and is not prorated per minute, billed at the same hourly rate listed on the signed contract. The credit card on file will be pre-authorized one day before the event for overtime and a damage deposit. If there is no overtime or damage, the refund/release will be processed within 3-4 working days after vehicle inspection. Overtime availability is not guaranteed if the Company has another engagement after your service. The Company reserves the right to conclude services once the contracted time has expired. If you require additional time, please book it in advance.
5. Payment Methods
• Credit Card: The Company accepts major credit cards for eligible reservation payments and charges.
• Payment Link: The Company may provide a secure online payment link for customers to complete payment.
• Bank Transfer / ACH: The Company may provide bank transfer/ACH instructions when this payment method is approved for the reservation.
• Cash: A maximum of 50% of the total reservation amount may be paid in cash. The remaining 50% must be paid through another accepted payment method, such as credit card, payment link, or bank transfer, as approved by the Company.
• All payments must be received according to the payment schedule stated on the reservation, invoice, or confirmation.
6. Traffic & Routing Policy
The Company shall not be held liable or responsible for delays caused by traffic, roadblocks, alternate routes, or passengers misdirecting the driver. Delays due to inclement weather shall be the responsibility of the contracted party. No credits are offered for traffic delays. All stops and addresses listed on your contract must be provided in advance. The Company is not responsible for time lost mapping new addresses or locating landmarks. Any road tolls must be paid by the customer.
7. Weather Policy
The Company reserves the right to suspend service if inclement weather could jeopardize safety. In such cases, the customer may select a future rain or snow date, and all deposits will be held for the future date.
8. Vehicle Damage & Conduct Policy
The guarantor of this reservation accepts full financial liability for any physical damage, including broken crystal, damaged switches, burn marks, and stains. Escape hatches are for emergency use only. Walking or standing inside the vehicle while moving is strictly prohibited. Chauffeurs have the authority to determine safe turns or narrow driveways; clients may need to walk where access is unsafe. The Company reserves the right to terminate service without a refund if clients behave in a disorderly, violent, or illegal manner.
9. Smoking, Alcohol & Cleanliness Policy
All vehicles are strictly non-smoking. A $350 charge per occurrence will apply for smoking inside. Chauffeurs can pull over for outdoor smoking breaks. Illegal drug use is prohibited and may result in termination of the ride without a refund. Alcohol consumption or presence is prohibited if any passenger on board is under 21. In the event of illness, a minimum $350 cleanup fee will apply for steam cleaning and detailing of bodily fluids.
10. Passenger Capacity & Safety
No chauffeur will operate a vehicle with more passengers than its rated capacity. If the customer brings more passengers than listed at booking, an additional $50 per extra passenger will apply, provided it does not exceed maximum capacity. All passengers must exit in an orderly manner and check for personal belongings. The Company is not responsible for items left behind.
11. Legal & General Liability
If the Company cannot perform the service as contracted, its maximum liability shall be limited to a full refund or credit toward future service. Vehicle substitution may occur due to mechanical failure; a comparable replacement will be provided at no extra charge. Images shown at booking are for reference only; actual vehicle models, colors, or layouts may differ. All claims or complaints must be submitted in writing no later than 7 days after the scheduled event. If the Company must engage attorneys or collection agencies to recover money owed after 14 days, all associated expenses shall be the responsibility of the contracting party.
12. SMS Messaging Terms
Executive Crest Limo LLC may send customer-care text messages to individuals who have provided the required consent. Messages relate to transportation inquiries, requested pricing, trip details, and customer support. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of SMS messages. Reply HELP for assistance. For support, call +1 833-666-3069 (Main Business) or +1 818-278-2251 (Alternate Business), or email info@executivecrestlimo.com. SMS consent is not shared with third parties or affiliates for their own marketing purposes.
Privacy Policy: https://www.executivecrestlimo.com/privacy-policy.
13. Final Cardholder Acceptance
I have read the contract, accept the Company’s terms and conditions, and understand the non-refundable payment policy.
